Shipping and Returns
Digital downloads purchased on this website are delivered immediately via a unique email download link. They are non-refundable. If you have any issues downloading your purchases, or you have lost files ordered previously and would like a new download link please send an email with your purchase details included to highfivespaceship [[at-symbol]] gmail [[dot]] com.
We endeavour to ship physical goods as quickly and efficiently as possible, however we are a very small team (1-3 people). Physical orders are typically all shipped on the same day roughly once per week. Domestic shipping should take 10 working days or less. International can take up to 3 weeks depending on where you are in the world and your local carriers. If you have questions or would like to pay for a specific kind of postage please send an email to highfivespaceship [[at-symbol]] gmail [[dot]] com before you place your order.
From time to time items can be delayed, lost, or damaged in transit. We ask that you wait at least 3 weeks from the date of your order before contacting us about a missing or delayed package. In the event that an item is lost or broken, we will be happy to send a replacement. We may ask for photos of damaged items. This helps us figure out how it happened and, if possible, improve our system so it doesn’t happen in future.
Unless otherwise agreed, all physical items are sent via standard Royal Mail large letter / parcel delivery or via their established international partners in your local country. Shipping is not tracked by default. You may incur customs fees in some territories, particularly on large orders.
From time to time we may collect information about you. By using the High Five Spaceship site you are consenting to this data collection.
What information do we collect?
We collect basic identity information about you such as your IP address, as well as anonymous usage data like which pages you visit and how often. You may also choose to volunteer extra information, for instance when you place an order, including your name, address, email address, and phone number. We may occasionally ask for other details specific to an order, like your preferred music format.
How is the information used?
The data we collect helps us provide a good service and improve our site. Personal information such as your address is necessary in order to complete a sale and ship your item. In order to operate the store, your data may sometimes need to be shared with third parties (such as PayPal). If you have questions about how your data is used, or would like to review or delete the data we hold about you, please get in touch send an email to highfivespaceship [[at-symbol]] gmail [[dot]] com.